No Red Sign
Image credit: net_efekt

No. Nope. N O.

We absolutely do not track our users’ activities online. In fact, that goes totally against what we stand for – to protect you while on the web.

I get this question a lot, so I’d like to clarify this in a blog post.

Some people I talk to don’t come right out and ask, but they do hint at it. The last such conversation I had was with a few male friends of mine. We were talking about Light Point Web, and as it often happens, it led to the topic of porn. We joked about how they could use Light Point Web to look at porn without getting viruses, but they quickly deflect it. As we continued to talk it became clear to me that they were afraid that Light Point Web would track their online activity, and that I would know they were looking at porn…something they didn’t want to happen.

What Does Light Point Web Track?

I want to be crystal clear, we do not track our users’ browsing activities. We make money by charging a subscription fee to use our service, not by selling your information.

We do, however, log one small thing. When a user attempts to connect to Light Point Web, our server will log the outcome of that attempt. This is the one and only time Light Point Web logs something.

During a connection attempt, the user’s computer will send the user’s username and password to the server.  One of three possible outcomes will be logged:

  1. If the server fails to read this information from the user, a parse error is logged, which will contain the user’s IP address.
  2. If there are no parse errors, the server can attempt to complete the connection. If this fails for any reason, this failure is logged with the user’s username and the reason for the failure. Examples include: incorrect username/password, no active subscription for the user, no available servers.
  3. The last possible outcome is a successful connection. In this case, we just log that a successful connection occurred with the user’s username.

Neither a user’s password, nor any browsing information is ever logged or exposed to human eyes.

Additionally, our user website, lightpointweb.com, will log unsuccessful log in attempts along with the username used, and IP address of the incoming connection. This is done to stop brute force password guessing attacks.

Why Log Connection Attempts?

The reason for logging this small bit of data is twofold.

  • Provide better customer support. If a customer contacts us with problems related to logging into his/her account, we can work to identify what the problem is, and fix it. And in general, it’s a way for us to detect if we are having critical failures on our end that need to be fixed right away.
  • Prevent unauthorized access to our service. By logging failed login attempts we can detect if someone is trying to brute force their way into fraudulently using our service. It’s also a way to detect Denial of Service attacks.

We Want to Protect You

We are here for you. We’re doing everything we can to protect you while on the web, and that includes your privacy.

You may not be aware of it, but every time you visit a website you are unknowingly trusting them with your privacy. You are trusting them not to track you. Unfortunately, many businesses make money by gathering, and sometimes selling, this data. Researchers at U.C. Berkeley recently discovered that popular websites like Hulu, Spotify, GigaOm, Etsy, and AOL’s About.me are using a tracking service that can’t be evaded – even when users block cookies, turn off storage in Flash, or use browsers’ incognito functions.

Not only does Light Point Web not track you, but it also prevents those other sites from tracking you.

I hope this clears up any privacy concerns about Light Point Web. If you have any unanswered questions, please contact us.