General Questions
What is Light Point Web?
Light Point Web is the world’s safest way to browse the web, because the code from the websites you visit runs on our computers, not yours.
How does Light Point Web work?
Light Point Web works by creating a virtual machine for you on our servers. This virtual machine will run a web browser of its own, which will do all of your browsing for you. Your own local browser will be used to view and control what is happening on the virtual browser. This allows you to browse to, and interact with any website you want, without any of the website’s contents ever reaching your computer. As a result, your computer will not be exposed to malware.
Is Light Point Web an anti-virus product?
No. Anti-virus software works by scanning your computer for known malware. This means that with anti-virus software your computer is vulnerable to recently released malware. Light Point Web is a tool to prevent malware from ever  reaching your computer. It does this by denying malicious websites any opportunity to attack your computer.
What limitations does Light Point Web have?
Light Point Web protects you from malware found through internet web browsing, for example, drive-by downloads and malvertising. This is by far the most common way of contracting malware. Light Point Web cannot protect you from malware introduced on your computer through other means, for example, an infected USB drive or CD. Light Point Web also can’t protect you if you willingly disclose your information to an untrustworthy party.
What if I enjoy getting infected by as much malware as I can find?
Boy, did you come to the wrong place.
How do I sign up for Light Point Web?
Choose one of our plans, and follow the instructions. It’s quick and easy!
Security Questions
How does Light Point Web know which content is safe, and which is not?
Light Point Web does not try to distinguish which content is safe versus dangerous. By treating all content as dangerous, it can protect you from all threats on the web. No content from the web is sent to your computer. Think of it as viewing a live video of a web browser running on a completely different computer.
Is the connection to your servers encrypted?
Yes. Your connection to our servers is SSL encrypted. No one that is attempting to snoop your traffic will be able to see which sites you visit, not even your ISP. All they will see is a connection to our servers, but none of its contents will be readable.
How can Light Point Web protect me from malicious downloads?
Light Point Web allows an administrator to create a policy to decide which types of files your users are allowed to download. This can allow you to disallow the most common types of files used to spread malware.

Additionally, any downloads that are allowed by the policy will be automatically scanned by over 40 different anti-malware engines before it is allowed to be sent to your computer.

Do I need anti-virus if I have Light Point Web?
We recommend using Light Point Web alongside a standard anti-virus product. While Light Point Web can protect you from a malicious website corrupting your computer, it can not stop, detect or remove a threat introduced by other means.
What if I already have malware on my computer?
Light Point Web can only protect you from the moment you start using it. If your computer was infected with malware prior to signing up for Light Point Web, the malware will still be on your computer.
Usage Questions
How do I start using Light Point Web
While installing Light Point Web, you will be asked which browser you want to use with Light Point Web. After installation, Light Point Web will start automatically when you start one of your chosen browsers. Just enter your Light Point Web username and password to connect. You can tell Light Point Web is running by looking for a thin green border around the web page.
How will my browsing experience differ with Light Point Web?
Light Point Web is integrated seamlessly into your web browser, so for the most part you will not notice a difference between browsing with Light Point Web, and browsing without it. Most plugin content, like Flash videos and PDFs, can be viewed through Light Point Web.

Because Light Point Web is so seamless, we add a thin green border around the webpage to give you an easy way to tell if you are using Light Point Web.

Can I just use Light Point Web for some sites?
Sure. Light Point Web can be configured to only start when you want it. You can also use the right-click menu to enter and exit Light Point Web at will on a tab-by-tab basis. There is also a whitelisting capability to cause this to happen automatically.
What browsers are supported?
Light Point Web currently supports Microsoft Internet Explorer 8 and newer, Mozilla Firefox 3.6 and newer, and Google Chrome 45 and newer.
What Operating Systems are supported?
Currently, Windows XP, Vista, 7, 8 and 10 along with Linux (Debian, CentOS, and other modern distros) are supported Operating Systems.
Billing Questions
How does the free trial work?
We offer a 14 day free trial to give you the opportunity to try out Light Point Web before purchasing it. To take advantage of this, simply sign up for an account. Once you have signed up, You can choose a billing period and enter your credit card details. Your card will not be billed until the free trial is over. After entering your card details, you can download the Light Point Web installer, and begin using Light Point Web. If you decide to stop using Light Point Web before the free trial is over, you can cancel your subscription, and your card will never be billed. If you do not cancel before the end of the free trial, your card will be billed at the frequency you selected.
Does Light Point Security store my credit card information?
Light Point Security never sees or stores your payment information. Light Point Security uses Stripe to handle all of our billing.
What if I want to switch plans?
You can switch plans at any time. If you switch to a plan less expensive than what you currently have, you will be given an account credit for your unused time at the price difference. If you switch to a more expensive plan, you will only have to pay the difference of the new rate, minus the value of your unused time at the old rate.
Can I cancel my subscription?
You can cancel your Light Point Web subscription at any time. You can ride out the remainder of what you have already paid for. After that, you will not be billed again.
Other Questions
I still have further questions
If you did not find the answers you were looking for, please contact us. We make every attempt to respond to all inquiries within 24 hours.