General Questions

What is Light Point Web?
Light Point Web is Light Point Security’s first security product. Using Light Point Web is the world’s safest way to browse the internet, because the code from the websites you visit runs on our computers, not yours.

How does Light Point Web work?
Light Point Web works by creating a virtual machine for you on our servers. This virtual machine will run a web browser of its own, which will do all of your browsing for you. Your own local browser will be used to view and control what is happening on the virtual browser. This allows you to browse to, and interact with any website you want, without any of the website’s contents ever reaching your computer. As a result, your computer will not be exposed to malware.

Is Light Point Web an anti-virus product?
No. Anti-virus software works by scanning your computer for known malware. This means that with anti-virus software your computer is vulnerable to recently released malware. Light Point Web works differently, and removes that risk altogether by preventing website code from running on your computer.

What limitations does Light Point Web have?
Light Point Web protects you from malware found through internet web browsing, for example, drive-by downloads and malvertising. This is by far the most common way of contracting malware. Light Point Web cannot protect you from malware introduced on your computer through other means, for example, an infected USB drive or CD. Light Point Web also can’t protect you if you willingly disclose your information to an untrustworthy party.

How do I sign up for Light Point Web?
Choose one of our plans, and follow the instructions. It’s quick and easy!


Security Questions

Does Light Point Security track my browsing habits?
Light Point Security does not track your browsing activities. This means we do not monitor: websites visited, passwords used, cookies, or anything else along these lines.

The only things we track are how often you use Light Point Web, and any errors you encounter with our service. For more information, see our detailed explanation here.

Do I need anti-virus if I have Light Point Web?
We recommend using Light Point Web alongside a standard anti-virus product. While Light Point Web can protect you from a malicious website corrupting your computer, it can not stop, detect or remove a threat introduced by other means.

What if I already have malware on my computer?
Light Point Web can only protect you from the moment you start using it. If your computer was infected with malware prior to signing up for Light Point Web, the malware will still be on your computer. You must run anti-virus software to remove any previous malware infections.


Usage Questions

How will my browsing experience differ with Light Point Web?
Light Point Web is integrated seamlessly into your web browser, so for the most part you will not notice a difference between browsing with Light Point Web, and browsing without it. One thing to note is that some sites may appear a bit slower than normal, especially sites with large images or lots of animations. Most plugins, like Microsoft Word and PDF viewer, can be viewed through Light Point Web. Light Point Web uses Google Docs Viewer to display the plugin content.

Flash videos can also be viewed, however, only locally at this time. This means the Flash content is downloaded and executed on your machine. See Viewing Videos for more info. Remote viewing of Flash will be available in the future.

For details on how to use Light Point Web, visit our How To Use page.

What browsers are supported?
Light Point Web currently supports Microsoft Internet Explorer 8 and newer and Mozilla Firefox 3.6 and newer. We intend to add support for Google Chrome in the future.

What Operating Systems are supported?
Currently, Windows XP, Vista, and 7 are the supported Operating Systems.


Billing Questions

How does the free trial work?
We offer a 14 day free trial to give you the opportunity to try out Light Point Web before purchasing it. To take advantage of this, simply sign up for an account. Once you have signed up, You can choose a billing period and enter your credit card details. Your card will not be billed until the free trial is over. After entering your card details, you can download the Light Point Web installer, and begin using Light Point Web. If you decide to stop using Light Point Web before the free trial is over, you can cancel your subscription, and your card will never be billed. If you do not cancel before the end of the free trial, your card will be billed at the frequency you selected.

Does Light Point Security store my credit card information?
Light Point Security never sees or stores your payment information. Light Point Security uses Stripe to handle all of our billing.

What if I want to switch plans?
You can switch plans at any time. If you switch to a plan less expensive than what you currently have, you will be given an account credit for your unused time at the price difference. If you switch to a more expensive plan, you will only have to pay the difference of the new rate, minus the value of your unused time at the old rate.

Can I cancel my subscription?
You can cancel your Light Point Web subscription at any time. You can ride out the remainder of what you have already paid for. After that, you will not be billed again.


Other Questions

I still have further questions
If you did not find the answers you were looking for, please contact us via our web form. We make every attempt to respond to all inquiries within 24 hours.